Difficult conversations and communication skills
Would you like to stop worrying about difficult conversations and take the anxiety and stress out of challenge and feedback? Want a plan to help you take action?
When something falls in the “Too Difficult” box we often move it to one side and hope it goes away!
Difficult conversations don’t need to be difficult and with planning and preparation we can take away the uncertainty or fear and make them simply “planned conversations”.
By understanding the principles of effective communication and following some simple guidelines you can improve how you engage, give or receive feedback and tackle sensitive issues calmly and confidently.